Privacy Policy

CRW Plumbing & Gas Services

Effective Date: 29 January 2026

CRW Plumbing & Gas Services (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Contact details (phone number, email address)

  • Address or service location

  • Any details you provide in enquiries or communications

We may also collect non-personal information such as:

  • Browser type

  • IP address

  • Pages visited

  • Date and time of visits

2. How We Collect Information

We collect your information when you:

  • Submit a contact or enquiry form

  • Email or call us

  • Use our website

3. How We Use Your Information

Your data is used to:

  • Respond to your enquiries and requests

  • Arrange and provide plumbing and gas services

  • Communicate important updates regarding our services

  • Improve our website and customer service

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we process your personal data because:

  • It is necessary to perform a contract with you (e.g., to provide plumbing services)

  • We have a legitimate interest in operating and improving our business

  • You have given consent when you contact us

5. Sharing Your Information

We do not sell or rent your information to third parties. We may share your data with trusted contractors or suppliers only when necessary to provide services to you.

We may also disclose your data if required by law or to protect our legal rights.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or damage.

7. Cookies

Our website uses cookies to improve your browsing experience and for website analytics. You can manage or disable cookies via your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing of your data

  • Withdraw consent at any time where processing is based on consent

  • Request data portability

To exercise these rights, please contact us (see below).

9. Retention of Data

We keep your personal information only as long as necessary to provide our services and comply with legal obligations.

10. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this policy or your data rights, please contact:

CRW Plumbing & Gas Services
📧 Email: office@crw.plumbing
📞 Phone: 01524 942 848
📍 Address: 2 Owen Road, Lancaster, LA1 2AR